TRUST AGREEMENT
Website, SEO, SEM: Terms and Conditions
DOWNLOAD our trust agreement here!
At Bunnypants Graphic Design Studio cc we are proud to say we design awesome stuff. We are committed to excellence and because client satisfaction is one of our top priorities, we respond to our Clients creative needs, by offering innovative designs, friendly service and a personal experience.
The following terms have been tailored throughout ten years of design experience to protect both The Client and Design Company during a working relationship, built on trust.
PROCESS DESCRIPTION:
It is in our ability to complete the website within 30 working days as long as The Client supplies us with all the relevant information within 7 working days after the deposit payment, unless otherwise arranged. A mutually agreed upon date should be established, in advance, on which the website will go live.
– As soon as Bunnypants Graphic Design Studio cc has received the 60% deposit, the Studio will open The Client’s task on Bunnypants Graphic Design Studio cc Workflow System.
– A Branding Questionnaire should be completed and a short brief/strat meeting is required before commencing with the project.
– Bunnypants Graphic Design Studio cc as a team will start brainstorming with regards to the concept and layout of the project, according to the Branding Questionnaire received from The Client. The design process will then start, with regards to the layout, the look & feel and the styling. During this period of time The Client should start compiling all relevant information (in word format) and high-res photos/images which must be supplied to Bunnypants Graphic Design Studio cc.
– 7 days after deposit and Branding Questionnaire has been received by Bunnypants Graphic Design Studio cc, the website layout visuals (in jpeg. digital format), will be presented to The Client (nothing live as yet), to give The Client an idea of the look and feel of the website template. If two design strategies are presented, each will represent different design directions/ideas, but each will be consistent with the overall objectives of the project as outlined in the strategy brief and Branding Questionnaire.
– The Client should be prepared to offer some initial feedback as to how closely the suggested designs meet with their general needs and expectations. The Client should select the design strategy that best suits their needs and assemble and deliver a list of any desired discussion points for revision (if necessary) to Bunnypants Graphic Design Studio cc. The Client is more than welcome to combine elements from the different looks to create a FINAL look within two revision rounds. The Client will then approve/signoff on the final design strategy.
– As soon as the final look is approved and signed off, Bunnypants Graphic Design Studio cc will start building the website live. Because changes to the template and look after final sign-off requires extra time and money, Bunnypants Graphic Design Studio cc is requesting The Client to be 100% satisfied, prior to building the website template live.
– As soon as Bunnypants Graphic Design Studio cc completed the uploading and styling of all info (as supplied), The Studio will send The Client a temporary link to view their site online.
– Client’s feedback and final approval is required prior to website going live.
– Receiving The Clients’ final payment of the outstanding 40% will ensure the task to be completed. Bunnypants Graphic Design Studio cc will then finalise the basic SEO in order for the website to go live and Google to index and rank the website.
– The Online Marketing (SEO & SEM) can only happen after the website has been indexed by Google. A personalised online marketing strategy will be quoted for accordingly if requested by The Client.
LAYOUT DEVELOPMENT:
The CMS system used to build websites is Joomla. Some of the components used, are bought Modules from Joomla Component
Developers, which has been pre-designed for this specific system purposes, thus certain restrictions in programming and layout may be applicable.
HOSTING SERVICES:
– Bunnypants Graphic Design Studio cc is not responsible for the website hosting or any other services related to the hosted server. Bunnypants Graphic Design Studio cc prefers to host websites with Afrihost (Host and Internet Service Provider of the year). The Hosting Company where the domain is registered, must be contacted for any hosting related problems. Bunnypants Graphic Design Studio cc cannot be held responsible for any hosting related speed-or-downtime issues.
– Should The Client require assistance with Domain registration or transfers, Bunnypants Graphic Design Studio cc should be informed in advance. Domain transfer/new domain registration forms will then be supplied on request. Bunnypants reserves the rights to bill The Client for any Domain Administration tasks.
– Monthly domain hosting fees are directly payable to Hosting Company of choice. If Client decides to make use of Afrihost, the monthly hosting fee of R39/month will be directly payable through debit order to Afrihost.
BACKUP:
The completed website, including SQL database, will be backed up as soon as the website is ready to go live. This backup will be supplied to The Client. No monthly backup will be made by Bunnypants Graphic Design Studio cc, unless requested by The Client and a fee of R120 per month will be applicable.
ONLINE MARKETING SERVICES (SEO & SEM):
– Only BASIC SEO (Search Engine Optimization) is included in the standard website packages. Basic SEO does not include 1st page rankings with Google or any other search engines. In order to reach 1st page rankings with Google an ADVANCED SEO strategy should be agreed upon which includes SEO & SEM services on a monthly contract and will be quoted for separately.
– SEO results may vary and could take 4-6 weeks for the website to be indexed by Google, after the website has been completed.
– Basic SEO includes:
• Sitemap uploaded to Google.
• Website Indexed with Google
• Basic Keywords built into pages
• Website description built into header
– Monthly domain hosting fees are directly payable to Hosting Company of choice. If Client decides to make use of Afrihost, the monthly hosting fee of R39/month will be directly payable through debit order to Afrihost.
BACKUP:
The completed website, including SQL database, will be backed up as soon as the website is ready to go live. This backup will be supplied to The Client. No monthly backup will be made by Bunnypants Graphic Design Studio cc, unless requested by The Client and a fee of R120 per month will be applicable.
ONLINE MARKETING SERVICES (SEO & SEM):
– Only BASIC SEO (Search Engine Optimization) is included in the standard website packages. Basic SEO does not include 1st page rankings with Google or any other search engines. In order to reach 1st page rankings with Google an ADVANCED SEO strategy should be agreed upon which includes SEO & SEM services on a monthly contract and will be quoted for separately.
– SEO results may vary and could take 4-6 weeks for the website to be indexed by Google, after the website has been completed.
– Basic SEO includes:
• Sitemap uploaded to Google.
• Website Indexed with Google
• Basic Keywords built into pages
• Website description built into header
• Search Engine Friendly (SEF) URL’s used
– A Google Analytics account in The Clients name will be created to measure website’s performance and statistics. Only reading rights to this account will be supplied to client. Full admin rights to this account will be retained by
Bunnypants Graphic Design Studio cc, to ensure that the SEM strategy cannot be altered by a third party. The full admin rights will be moved to The Client when the SEO & SEM monthly contract has been terminated and fully paid for.
– A Google Webmaster account in The Clients name will be created to liaise with Google, concerning website performance, indexing, errors, malware, etc. Full admin rights to this account will be retained by Bunnypants Graphic Design Studio cc, to
ensure that the SEM strategy cannot be altered by a third party. The full admin rights will be moved to The Client when the SEO & SEM monthly contract has been terminated and fully paid for.
PAYMENT SCHEDULE:
Because a lot of time, effort and dedication goes into providing The Client with the perfect website, The Client is required to pay a 60% deposit prior to work commencing. The project will only be scheduled and uploaded to the workflow system once the down payment is received by Bunnypants Graphic Design Studio cc, from where the team of designers will be briefed to commence with the website. The down payment is non-refundable. The remaining 40 % is payable to Bunnypants Graphic Design Studio cc upon completion of the project, before the original artwork and open file format will be supplied to The Client. Please note this is a strict Company policy but adhere to this to avoid any unpleasantness.
DELAYED PAYMENT:
If, after the project has commenced, proofs has been sent through and completed within 30 days, subsequent invoices are not paid within 30 days, a 5% “delayed payment” fee will be charged. This initial 5 % figure will be added upon each recurring 30 day period until the full amount has been received by Bunnypants Graphic Design Studio cc.
ERRORS AND OMISSIONS:
Bunnypants Graphic Design Studio cc is not responsible for proof reading any website content. The Client is responsible to check proofs and other deliverables carefully for accuracy in all respects, ranging from spelling to technical illustrations. Bunnypants Graphic Design Studio cc is not liable for errors or omissions, The Clients’ signature or go-ahead e-mail, or that of the authorized representative is required.
– Bunnypants Graphic Design Studio cc does not take any responsibility for loss of any information on you website.
– Bunnypants Graphic Design Studio cc does not take any responsibility for any legal issues that may arise with regards to the
content of your website. It’s The Client’s responsibility to ensure there are no copyright infringements.
– Bunnypants does not take any responsibility if your website security is compromised by either a hacker or malicious code.
Websites hosted by Afrihost or Web Africa are hosted on a secure server with antivirus protection (please see http://www.afrihost.com and http://www.webafrica.co.za for hosting terms and conditions). Joomla has built-in security and website back ends are protected with an Admin username and password.
REVISIONS:
All projects includes Revision Rounds (specific amounts) as stated on quotations. Should extra revision rounds be required a separate
quotation will be supplied accordingly. Bunnypants Graphic Design Studio cc cannot and will never limit The Client to change their minds. Though the price at the beginning of the contract is based on the length of time that Bunnypants Graphic Design Studio cc estimate they’ll need to accomplish everything as requested to be achieved, additional estimates can be requested for any further or additional changes to be implemented. The Client must assume that, after sing-off, all additions, alterations, changes in content, layout or process changes requested by The Client, will alter the time and cost.
ADDITIONS AND ALTERATIONS:
New work requested by The Client and performed by Bunnypants Graphic Design Studio cc after ATP (agreement to proceed), is considered an addition or alteration (extra revision round). If the job changes to an extent that substantially alters the specifications described in the original estimate, Bunnypants Graphic Design Studio cc will submit an additional quotation to The Client, and both parties must agree to the revised or additional fee before further work proceeds.
DEADLINES:
A Note on Deadlines:
Bunnypants Graphic & Web Design Studio cc loves deadlines and we hit every single one of them every time. In order for us to do this for you, however, it is important that you hit every deadline, too. We will rely on you to keep the project flow going with your approvals and sign-offs, as well as getting us content for your website in a timely manner— typically before any design can begin. Out-of-contact time and delays in approvals will directly affect the project schedule, necessitating our moving deadlines and milestones forward accordingly, but note that payment milestones will remain as scheduled. By signing this document, you acknowledge your responsibilities in keeping the project on-schedule. By the same token, in the unlikely event we miss one of our deadlines, the payment milestones will be adjusted accordingly.
If The Client fails to deliver necessary content, resources, or feedback by the time Bunnypants Graphic Design Studio cc deems crucial to any deadline, all deadlines and milestones (except payment milestones) will be adjusted accordingly.
The Client’s failure to meet timeline/milestone or content obligations for a period of 7 days or more will result in reallocation of The Studios’ resources and work on the project will be delayed or may cease.
FORCE MAJEUR CLAUSE – CIRCUMSTANCES BEYOND OUR CONTROL:
We shall not be liable to you for any breach, hindrance and/or delay in the performance of a Contract attributable to any cause beyond our reasonable control, including without limitation any natural disaster and unavoidable incident, actions of third parties (including without limitations suppliers, government, quasi-governmental, supra-national, local authorities and/or hackers), insurrection, riot, civil commotion war, hostilities, war like operations, national emergencies, terrorism, arrests, piracy, restraints or detainments of any competent authority, strikes or combinations or exclusion of work labour, epidemic, fire, explosion, storm, flood, drought, weather conditions, earthquake, natural disaster, accident, mechanical breakdown, third party software, failure or problems public utility supplies (including electrical, telecoms and/or internet failure), shortage of or inability to obtain supplies, materials, equipment or transportation (”Event of Force Majeure”), regardless of whether the circumstances in question could have been foreseen.
CANCELLATION:
A cancellation fee for work commenced or completed shall be paid by The Client, with the fee based on the stage of project completion. The fee will not exceed 100 % of the total project cost. This fee will be based on hours already spent on the project.
If after project commencement, client communication (face-to-face, telephone, or email) stops for a period of 30 days, the project can be cancelled by Bunnypants Graphic Design Studio cc.
COMMUNICATION:
Bunnypants Graphic Design Studio cc can be reached by telephone or email from Monday to Friday between 8:30am and 5pm or by a schedule appointment agreed upon. A 1-on-1 sit-in meeting with designers will be billed at an hourly rate of R340/hour. All revisions to be supplied ONLY in written format (e-mail), no revisions will be commenced, based on telephonic requests/ discussions.
CONFIDENTIALITY:
The Client must inform the designer in writing before the project commences if any portion of any material or information provided by The Client is confidential.
AND LASTLY THIS…
In order for us to obtain a high-level of excellence, your commitment to this project is highly valued and will be directly reflected in the results. By hiring our Studio you’ve enlisted our expertise at how best to accomplish the goals that your team and our team have defined. In order to accomplish those goals we require your participation and cooperation – even if you don’t fully understand some of the elements or designer terms (which we’ll work hard to make clear). In the end, we can only accomplish what we are allowed to accomplish; the quality of the result will depend significantly on the quality of your participation.
By paying a deposit on a quotation, or the clients’ signature, or go-ahead e-mail, or that of the authorized representative, you agree to the above trust agreement term and conditions. Also stated on the sidebar of the quotations and invoices.
