Graphic Design: Terms and Conditions

DOWNLOAD our trust agreement here!

At Bunnypants Graphic Design Studio cc we are proud to say we design awesome stuff. We are committed to excellence and because client satisfaction is one of our top priorities, we respond to our Clients creative needs, by offering innovative designs, friendly service and a personal experience.

The following terms have been tailored throughout ten years of design experience to protect both The Client and Design Company during a working relationship, built on trust.


The Client shall be entitled to full ownership of all final artwork created during the project upon full payment of the agreed fee. All products remain the property of Bunnypants Graphic Design Studio cc, until fully paid for. No artwork will be supplied without full payment.


The Client should be prepared to offer some initial feedback as to how closely the suggested designs meet with their general needs and expectations. The Client should select the design strategy that best suits their needs and assemble and deliver a list of any desired discussion points for revision (if necessary) to  Bunnypants Graphic Design Studio cc. The Client is more than welcome to combine elements from the different looks to create a FINAL look within two revision rounds. The Client will then approve/signoff on the final design strategy.


Bunnypants Graphic Design Studio cc are not responsible for contracting other creative professionals to provide services that are not offered by the studio. No project will commence on the assumption that third parties might be required for project completion. Such details will be finalised prior to project commencement, unless requested by The Client at a later date. References for such services can be supplied by Bunnypants Graphic Design Studio cc built on previous trust and successful projects with suppliers.

Third Parties to consider:

• Photographers

• Videographers

• Copy Writers

• Printers

Bunnypants Graphic Design Studio cc cannot be held responsible for any loss or damages occurring after final sent through of artwork to supplier! Please check final artwork and require proof prints through suppliers before commencing with projects.


Because a lot of time, effort and dedication goes into providing The Client with the perfect design, The Client is required to pay a 60% deposit prior to work commencing. The project will only be scheduled and uploaded to the workflow system once the down payment is received by Bunnypants Graphic Design Studio cc, from where the team of designers will be briefed to commence with the project.  The down payment is non-refundable. The remaining 40 % is payable to Bunnypants Graphic Design Studio cc upon completion of the project, before the original artwork and open file format will be supplied to The Client. Please note this is a strict Company policy but adhere to this to avoid any unpleasantness.


If, after the project has commenced, proofs has been sent through and completed within 30 days, subsequent invoices are not paid within 30 days, a 5% “delayed payment” fee will be charged. This initial 5 % figure will be added upon each recurring 30 day period until the full amount has been received by Bunnypants Graphic Design Studio cc..


All projects includes Revision Rounds (specific amounts) as stated on quotations. Should extra revision rounds be required a separate quotation will be supplied accordingly. Bunnypants Graphic Design Studio cc cannot and will never limit The Client to change their minds. Though the price at the beginning of the contract is based on the length of time that Bunnypants Graphic Design Studio cc estimate they’ll need to accomplish everything as requested to be achieved, additional estimates can be requested for any further or additional changes to be implemented. The Client must assume that, after sing-off, all additions, alterations, changes in content, layout or process changes requested by The Client, will alter the time and cost


New work requested by The Client and performed by Bunnypants Graphic Design Studio cc after ATP (agreement to proceed), is considered an addition or alteration (extra revision round). If the job changes to an extent that substantially alters the specifications described in the original estimate, Bunnypants Graphic Design Studio cc will submit an additional quotation to The Client, and both parties must agree to the revised or additional fee before further work proceeds.


Fully paid for designs will be supplied to The Client in: OPEN FILE FORMAT (PSD OR AI), PRINT READY JPEG & PDF.  Open files supplied for printing purposes only. No editing by The Client will be possible unless Adobe Photoshop and/or Illustrator is used.


Bunnypants Graphic Design Studio cc is not responsible for the Backup of any Final Designs once supplied to The Client as stated above. After final sign-off & delivery, backup arrangements can be quoted for separately if requested for by The Client.


Bunnypants Graphic Design Studio cc is not responsible for proofreading any designs. The Client is responsible to check proofs and other deliverables carefully for accuracy in all respects, ranging from spelling to technical illustrations. Bunnypants Graphic Design Studio cc is not liable for errors or omissions. The Clients’ signature or go-ahead e-mail, or that of the authorised representative is required on all artwork prior to release for printing, digital publication, or other implementation.


A Note on Deadlines:

Bunnypants Graphic & Web Design Studio cc loves deadlines and we hit every single one of them every time. In order for us to do this for you, however, it is important that you hit every deadline, too. We will rely on you to keep the project flow going with your approvals and sign-offs, as well as getting us content for your website in a timely manner—typically before any design can begin. Out-of-contact time and delays in approvals will directly affect the project schedule, necessitating our moving deadlines and milestones back accordingly, but note that payment milestones will remain as scheduled. By signing this document, you acknowledge your responsibilities in keeping the project on-schedule. By the same token, in the unlikely event we miss one of our deadlines, the payment milestones will be adjusted accordingly.

If The Client fails to deliver necessary content, resources, or feedback by the time Bunnypants Graphic Design Studio cc deems crucial to any deadline, all deadlines and milestones (except payment milestones) will be adjusted accordingly.

The Client’s failure to meet timeline/milestone or content obligations for a period of 7 days or more will result in reallocation of The Studios’ resources and work on the project will be delayed or may cease.


We shall not be liable to you for any breach, hindrance and/or delay in the performance of a Contract attributable to any cause beyond our reasonable control, including without limitation any natural disaster and unavoidable incident, actions of third parties (including without limitations suppliers, government, quasi-governmental, supra-national, local authorities and/or hackers), insurrection, riot, civil commotion war, hostilities, war like operations, national emergencies, terrorism, arrests, piracy, restraints or detainments of any competent authority, strikes or combinations or exclusion of work labour, epidemic, fire, explosion, storm, flood, drought, weather conditions, earthquake, natural disaster, accident, mechanical breakdown, third party software, failure or problems public utility supplies (including electrical, telecoms and/or internet failure), shortage of or inability to obtain supplies, materials, equipment or transportation (”Event of Force Majeure”), regardless of whether the circumstances in question could have been foreseen.


A cancellation fee for work commenced or completed shall be paid by The Client, with the fee based on the stage of project completion. The fee will not exceed 100 % of the total project cost. This fee will be based on hours already spent on the project.

If after project commencement, client communication (face-to-face, telephone, or email) stops for a period of 30 days, the project can be cancelled by Bunnypants Graphic Design Studio cc.

Thereupon, Bunnypants Graphic Design Studio cc can choose to cease further work on the project.


Bunnypants Graphic Design Studio cc has the right to use the digital format of all completed designs for publication or other promotional purposes and for these purposes only.


Bunnypants Graphic Design Studio cc can be reached by telephone or email from Monday to Friday between 8:30am and 5pm or by a  best

schedule appointment agreed upon. A 1-on-1 sit-in meeting with designers will be billed at an hourly rate of R290/hour. All revisions to be supplied ONLY in written format (e-mail), no revisions will be commenced, based on telephonic requests/ discussions.


The Client must inform the designer in writing before the project commences if any portion of any material or information provided by The Client is confidential.


In order for us to obtain a high-level of excellence, your commitment to this project is highly valued and will be directly reflected in the results. By hiring our Studio you’ve enlisted our expertise at how best to accomplish the goals that your team and our team have defined. In order to accomplish those goals we require your participation and cooperation – even if you don’t fully understand some of the elements or designer terms (which we’ll work hard to make clear). In the end, we can only accomplish what we are allowed to accomplish; the quality of the result will depend significantly on the quality of your participation.

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